A SERVICE PERSPECTIVE OF LUXURY TOURISM

  • Ni Luh Eka Armoni Tourism Department, Politeknik Negeri Bali
  • Ni Made Ernawati Tourism Department, Politeknik Negeri Bali
  • I Wayan Jendra Tourism Department, Politeknik Negeri Bali

Abstract

This paper reporting the service aspect of luxurious tourism, is a part of a broader study identifying elements constitute luxurious travels. It is a qualitative study involved 48 respondents who are members of 7 different Facebook travel groups. Data collection was conducted by posting a discussion topic on luxury travels to the Facebook groups. It is identified that service of luxurious tourism products is premium and personalized, wherein VIP handling is not a special service, rather a basic standard that needs to be met for elite customers. It is the ability to satisfy customers beyond expectation, exclusive supreme products only few people can afford, which is not easy to be provided.  Nevertheless, above and beyond the design and the delivery of the exclusive high quality services and after performing the very best effort; luxurious service sometimes means serving customers with heart and sincerity reaching the human side of people; meeting the needs of high class customers intuitively, when facing and anticipating matters beyond human control. It is expected that the analysis could enrich the discourse on luxurious tourism products, assist in resolving the puzzle of a perfect service, perfecting the imperfect.

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Published
Dec 24, 2018
How to Cite
ARMONI, Ni Luh Eka; ERNAWATI, Ni Made; JENDRA, I Wayan. A SERVICE PERSPECTIVE OF LUXURY TOURISM. International Journal of Applied Sciences in Tourism and Events, [S.l.], v. 2, n. 2, p. 118-124, dec. 2018. ISSN 2580-5592. Available at: <http://ojs.pnb.ac.id/index.php/IJASTE/article/view/1177>. Date accessed: 24 july 2019. doi: http://dx.doi.org/10.31940/ijaste.v2i2.1177.
Section
Articles