ANTECEDENTS OF CUSTOMER SATISFACTION IN FOOD SERVICE BUSINESS (A REVIEW)

  • Rafael Modestus Ziku
  • Liesiana Kurniawati Department of Hotel Management, Politeknik Elbajo Commodus
  • Febi Marice Erni Utan Department of Hotel Management, Politeknik Elbajo Commodus
  • Adrianus Nabung Department of Hotel Management, Politeknik Elbajo Commodus

Abstract

This study presents literature review relating to antecedents of customer satisfaction in food service business. The review is based on literatures about customer satisfaction in food service related business that have been published in peer reviewed journals in the period from 2012 to 2016. A total of 17 articles were reviewed. Through a systematic review process, the result of this study shows there are three major antecedents of customer satisfaction in food service related business, namely quality of service, food attributes, and atmospheric factors

Downloads

Download data is not yet available.
Published
Jun 11, 2019
How to Cite
ZIKU, Rafael Modestus et al. ANTECEDENTS OF CUSTOMER SATISFACTION IN FOOD SERVICE BUSINESS (A REVIEW). International Journal of Applied Sciences in Tourism and Events, [S.l.], v. 3, n. 1, p. 12-23, june 2019. ISSN 2580-5592. Available at: <http://ojs.pnb.ac.id/index.php/IJASTE/article/view/1364>. Date accessed: 24 june 2019. doi: http://dx.doi.org/10.31940/ijaste.v3i1.1364.
Section
Articles