Kadek Deo Sudiatmita, I, 		Wayan Jendra, I, 		Linna Sagitarini, Luh, AND 		Darlina, Lien.
"THE APPLICATION OF STANDARD OPERATIONAL PROCEDURES BY FRONT OFFICE DEPARTEMENT TO INCREASE GUESTS’ SATISFACTION IN THE HAVEN BALI SEMINYAK" <em>Journal of Applied Sciences in Travel and Hospitality</em> [Online], Volume 1 Number 4 (31 December 2018)