ISMAWANTO, Totok; 						SETIANEGARA, R Gunawan; 						RAHMANI, Safirda.
Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Frontliner Terhadap Kepuasan Nasabah PT Bank Rakyat Indonesia (Persero), Tbk Kantor Cabang Balikpapan Sudirman Unit Klandasan.
<strong>Jurnal Bisnis dan Kewirausahaan</strong>, [S.l.], v. 16, n. 1, p. 1-11, apr. 2020.
ISSN 2580-5614.
Available at: &lt;<a href="https://ojs.pnb.ac.id/index.php/JBK/article/view/1713" target="_new">https://ojs.pnb.ac.id/index.php/JBK/article/view/1713</a>&gt;. Date accessed: 20 apr. 2024.
doi: <a href="http://dx.doi.org/10.31940/jbk.v16i1.1713">http://dx.doi.org/10.31940/jbk.v16i1.1713</a>.