Usability Analysis on the Daily Evaluation System Application with Potential Gain Customer Value Method and Customer Satisfaction Index Method

  • Ida Bagus Alit Swamardika universitas udayana
  • Made Sudarma Universitas Udayana
  • Made Dinda Pradnya Pramita Universitas Udayana

Abstract

The advantage use of information technology is not only limited to individuals, but also organizations, especially government organizations. In 2003 the Indonesian government issued Presidential Instruction No. 3/2003 concerning national policies and strategies for e-government development. Based on this, a usability analysis is performed on the Daily Evaluation System (DES) application with the Customer Satisfaction Index (CSI) method and the Potential Gain Customer Value (PGCV) method. The User Centered Design (UCD) is used as an indicator of the questionnaire and the results are analyzed using the CSI and PGCV methods. The results of CSI analysis of the satisfaction level showed the value of 70.95% for female respondents, while it is 70.84% for male respondents. The value of the level of satisfaction is equal to 67.42% for respondents aged 20-30 years, 72.07% for respondents aged 31-40 years, and 73.87% for respondents aged 41-60 years. The level of satisfaction for respondents in structural positions is 72.65% while for respondents in functional positions is 69.73%. Based on the ten UCD indicators, the highest percentage of satisfaction is the consistency indicator which is 77.82% and the lowest is the assistance and documentation indicator which is 63.00%. Based on the results of the PGCV analysis, it is showed that 11 attributes are needed to be the priority for improvement.

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Published
Nov 30, 2020
How to Cite
ALIT SWAMARDIKA, Ida Bagus; SUDARMA, Made; PRAMITA, Made Dinda Pradnya. Usability Analysis on the Daily Evaluation System Application with Potential Gain Customer Value Method and Customer Satisfaction Index Method. Logic : Jurnal Rancang Bangun dan Teknologi, [S.l.], v. 20, n. 3, p. 190-194, nov. 2020. ISSN 2580-5649. Available at: <http://ojs.pnb.ac.id/index.php/LOGIC/article/view/2028>. Date accessed: 26 jan. 2021. doi: http://dx.doi.org/10.31940/logic.v20i3.2028.
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Articles