Webqual 4.0 and ISO/IEC 9126 Method for website quality evaluation of higher education

Abstract

The paper is the development of a model from previous research on the quality of student website services or academic portals from user perceptions. The purpose of this study is to determine the quality of website services in Higher Education towards user satisfaction and website performance, conducting a service quality analysis of the 2 quality measurement approach models used. Development Method using the ISO/IEC 9126 model and Webqual 4.0 method to measure user satisfaction. Quality variables used are usability, information quality, service interaction quality, reliability quality, and efficiency quality. Additional testing of web performance is also carried out to support the results of quality evaluations of user perceptions and website performance.