It balanced scorecard method for performance measurement of information system technology unit in regional water company of Surabaya City

  • Faisal Muttaqin Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
  • Firza Prima Aditiawan Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
  • Fetty Tri Anggraeny Anggraeny Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
  • Try Khurniawati Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia

Abstract

The Process of measuring the performance of IT division unit in the company is a very important thing for the progress of the company. This research discusses about IT balanced scorecard method for performance measurement of information system technology unit in Regional Water Company (PDAM)Surabaya city. The purpose of this study is to performance measurement of information system technology unit to assess the extent to which the information system technology unit in contributing to PDAM Surabaya city. IT balance scorecard is a method for measuring performance of IT owned by a company, which will be measured with four perspectives. The first is the company contribution perspective, the second is the user orientation perspective, the third is the operational excellence perspective and the fourth is the future orientation perspective. After doing research on information system technology unit in PDAM Surabaya city using IT balanced scorecard get value that is for company contribution perspective is 78.80%, user orientation perspective get value 79.20%, operational excellence perspective get value 75.80% and future orientation perspective get value 75.80%. From these results, the value obtained by the information system technology unit in PDAM Surabaya city is categorized well.

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Published
Jul 13, 2018
How to Cite
MUTTAQIN, Faisal et al. It balanced scorecard method for performance measurement of information system technology unit in regional water company of Surabaya City. Proceedings, [S.l.], v. 1, n. 1, p. 420-428, july 2018. Available at: <http://ojs.pnb.ac.id/index.php/Proceedings/article/view/942>. Date accessed: 13 dec. 2018.