YANI, Ni Nyoman Rena; 						MURNI, Ni Gst Nym Suci; 						ANTARA, Dewa Made Suria.
HANDLING GUEST COMPLAINTS DUE TO  HUMAN ERROR IN THE JAYAKARTA BALI BEACH RESORT RESIDENCE AND SPA.
<strong>Journal of Applied Sciences in Travel and Hospitality</strong>, [S.l.], v. 1, n. 3, p. 262, dec. 2018.
ISSN 2622-8319.
Available at: &lt;<a href="https://ojs.pnb.ac.id/index.php/JASTH/article/view/1184" target="_new">https://ojs.pnb.ac.id/index.php/JASTH/article/view/1184</a>&gt;. Date accessed: 04 may 2024.