Yani, Ni Nyoman Rena, 		Murni, Ni Gst Nym Suci, AND 		Antara, Dewa Made Suria.
"HANDLING GUEST COMPLAINTS DUE TO  HUMAN ERROR IN THE JAYAKARTA BALI BEACH RESORT RESIDENCE AND SPA" <em>Journal of Applied Sciences in Travel and Hospitality</em> [Online], Volume 1 Number 3 (24 December 2018)