Experience of the faculty of knowledge in the application of quality management system to obtain ISO certification

Abstract

We had examined the applicability of ISO 9001: 2015 to the Al Ma'arif University College, and due to the absence of ISO 9004: 2015, we have sought to adopt ISO 9004: 2009 after minor modifications. After identifying the team responsible for writing the quality manual, procedural manuals and work instructions, we distributed the questionnaire questions, which represent the summary of standard 9004, to all relevant officials. After analyzing the findings, we found a large gap between what actually exists and what is applicable. We identified the constraints that prevent the application of the standard, and we gave the solutions to overcome them and the benefits expected to be achieved when applied.