Cobit maturity level at PT KAI DAOP 8 Surabaya

  • Siti Mukaromah Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
  • Agung Brastama Putra Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia


COBIT maturity model is to measure the state where the enterprise currently is, decide where it needs to go, and to measure the progress against that goal. The COBIT maturity model is measuring how well IT processes are managed. The specific models consist of a textual description of the target state for each level. Maturity levels designated by six levels from 0 through 5, there are 0 Non-existent, 1 Initial/Ad Hoc, 2 Repeatable but Intuitive, 3 Defined Process, 4 Managed and Measurable, 5 Optimised.
This paper focus at PT Kereta Api Indonesia (KAI) Daop 8 Surabaya. PT KAI Daop 8 Surabaya is one of the Indonesian railway operations area, under the environment of PT Kereta Api Indonesia (Persero) headed by an Executive Vice President (EVP).
The result of this paper is maturity level at PT KAI Daop 8 Surabaya for internal perspective is at Level 3 (3 Defined Process—Procedures have been standardised and documented, and communicated through training. It is mandated that these processes should be followed; however, it is unlikely that deviations will be detected. The procedures themselves are not sophisticated but are the formalisation of existing practices), and for Customer Perspective is at Level 4 (4 Managed and Measurable—Management monitors and measures compliance with procedures and takes action where processes appear not to be working effectively. Processes are under constant improvement and provide good practice. Automation and tools are used in a limited or fragmented way).


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Jul 19, 2018
How to Cite
MUKAROMAH, Siti; PUTRA, Agung Brastama. Cobit maturity level at PT KAI DAOP 8 Surabaya. Proceedings, [S.l.], v. 1, n. 1, p. 405-412, july 2018. Available at: <>. Date accessed: 08 dec. 2023.